Identify and Resolve Rejects
Did any of your merchants refuse (reject) your transfer?
Review your rejected transfers using the SSR Funding Reject Report by ACH Return Date report (U.S) and the Dynamic Payout Reject Report by EFT Return Date report (Canada). This report shows all returns and rejects from the previous business day and may include rejected instructions from earlier dates. The report includes the return date, the original date, and the attempted funds transfer date. The return date is the date the issuing bank processed the funding instruction. The original date is the original date of the transaction (i.e., batch or online transaction post date). The Attempted Funds Transfer Date is the date the bank attempted to settle funds.
You can also use the Instruction Search tool in iQ (as shown in the figure below) to find information on funding instructions processed by Worldpay, including credits and debits for Payment Facilitator and sub-merchants.
The Instruction Search Results provides a color-coded list based on your search criteria, of all exact, partial, and mis-matched data points. Instruction Search results also include a trace number – the unique identifier of the funds transfer assigned by the bank. The Funding Instruction Confirmation SSR report also includes trace numbers.
Trace numbers are not applicable for Canadian Dynamic Payout.
To navigate to the associated Instruction Detail Screen, click the Payment ID. The Instruction Detail screens display comprehensive information about the selected funding instruction transaction.
The Batch Detail report in iQ provides a detailed breakdown of transactions contained within a batch and includes a summary of batches in the top panel as well as a detailed data table below. From the same report window, you can click a link to navigate to the Batch Detail Screen and then click a link to navigate to the Instruction Detail Screen for further details on a Dynamic Payout funding instruction.
iQ Tool - Instruction Search
Table B-1 in the Worldpay eCommerce iQ Analytics and Reporting Guide lists the ACH Return Reason Codes and Table B-3 lists the Canadian Direct Debit Return Codes, which are also applicable to Canadian Dynamic Payout. Worldpay iQ displays these codes on the Transaction Detail screen and the Funding Instruction Detail screen; however they are not returned in cnpAPI response messages.